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FREQUENTLY ASKED QUESTIONS ABOUT MAURICE BADLERGeneral information:Who is Maurice Badler?Why should I buy my jewelry from Maurice Badler? Who runs the firm now? Is this an Internet-only business or do you have a place I can visit? It seems you have different divisions or companies? Please explain. What are your store hours? Is it possible to get personal consultations over the phone? When can I call to place orders or ask questions? How does your frequent buyer program work? Do you custom make jewelry? Where is your store? Why are some prices listed as "Suggested Retail" and others with just a price? Is there a uniform discount percentage for all of your jewelry? Do you sell items not listed as "Suggested Retail" for less than the prices indicated? When do things go on sale? Are you an authorized dealer of the various designers you carry? May I receive a catalog? How do I purchase a gift certificate? Is it possible to see a picture of a piece that you offer that is not on your website? Are all your items on the Maurice Badler website? Should I have my jewelry insured? I heard about your "Appraisals to Fight Cancer" program. How does it work? Order information:Is it safe to use my credit card online?What forms of payment are accepted? Can I order anything online even if it doesn't appear on your website or in your catalog? Do you stock all the pieces on the Maurice Badler website? How long does it typically take to get my order? How will I know when my order has been shipped? If I see something that I need to order in a different size, can I see it first before placing a special order? Is it possible to get a rush order? What are your shipping charges? Do I have to pay sales tax? May I order rings with the gemstones going all the way around? Are rings available in any finger size? Do rings come in half sizes or quarter sizes? What if I don't know my (her) finger size? May I order custom lengths on bracelets and necklaces? Are all the earrings for pierced ears or can I get them non-pierced? Will you ship to an address other than the billing address of my credit card? What kind of packaging does Maurice Badler use? Is gift wrapping available? Will you enclose a gift card? Can you engrave or otherwise personalize items for me? Can portions of my order be shipped to different addresses? If an item is back-ordered, when you will charge my credit card? I found an item in a previous catalog. Can I still order it? Do you have a layaway plan? Are there special issues for orders placed outside the US? Gems & Jewelry:Are certain gemstones enhanced or treated to improve color or clarity?What are black diamonds? Do you buy or sell estate jewelry? Returns:May I return an item that I bought for a refund or exchange?How long do I have to return my purchase? Do I need a return authorization number or label to send in a return? May I return jewelry purchased from Maurice Badler that I received as a gift? Do you extend your return policy during the Holidays? May I return a catalog or online purchase in the New York Store? How should I send my return? If I have a ring made to order and I change my mind, can I send it back? Repairs:Does Maurice Badler have a warranty?If I have a problem with jewelry I’ve purchased from Maurice Badler, and it is past the warranty period, can it bring or send it to you to be repaired? How long do repairs take? Can you assist me with making a claim with my insurance company? Can rings or bracelets be sized if my size changes? If I have a problem with jewelry I purchased elsewhere, can you help? If I lose half a pair of earrings, do I have to replace the pair? If my jewelry is lost or damaged, what do I need for my insurance company? Will you advise me on the care and cleaning of my jewelry? General information:Who is Maurice Badler?Maurice Badler, who unfortunately passed on recently at the age of 90, was a gentle human being who had a very simple philosophy—work hard to please your clients, give them greater quality than they expect, and treat them with a smile, and they will keep coming back. Read more about him by clicking here.Why should I buy my jewelry from Maurice Badler?We have the newest, exclusive fashions from leading jewelry designers- priced significantly below standard retail.Our 30 day no risk, money back guarantee assures that you are paying a fair price for jewelry that is exactly as represented. Your purchase is covered by our exclusive limited warranty for one year. The luxury of trying your selection at home, with your wardrobe, and without the pressure of a salesperson hovering over you. No-nonsense pricing. You can feel completely comfortable that the price we quote you is the lowest available. Please call or email if the price listed is "Suggested Retail." Shipping within 48 hours on in-stock items. If you need it in your hands tomorrow morning, we will do our best to accommodate you. Frequent Buyers Program. Toll free ordering six days a week. (800) M-BADLER (800-622-3537) From Thanksgiving until Christmas, we are available every day. Who runs the firm now?Maurice’s son Jeffrey has been leading the firm for more than twenty years, assisted by a very able and dedicated staff.Is this an Internet-only business or do you have a place I can visit?We would be most pleased if you would visit us next time you are in New York. Please click here for directions. No appointment is necessary, but please call us if you are trying to view a particular item before making a purchase. We will do our best to make it available for you to see.It seems you have different divisions or companies? Please explain.Maurice Badler Fine Jewelry Ltd has 3 divisions, which focus on bringing you the latest cutting edge fashions in fine jewelry. All work together to make it easy for you to shop with us. We call it our “Triangle of Service.”· Internet site at www.badler.com Badler’s Last Call Ltd.
is another company that operates an Internet site at www.badlerslastcall.com
It is an independent firm that handles one of a kind prototypes and overstocks
from jewelry designers at unheard of prices. What are your store hours?Monday through Saturday 10 AM – 5 PM.Between Thanksgiving and Christmas: Monday through Saturday 10 AM - 6PM Sunday 10 AM – 5 PM Is it possible to get personal consultations over the phone?Of course. That is the favorite part of our jobs! Give us a call at (800) M-BADLER (800-622-3537) and one of our consultants will be happy to assist you. They know all of our selling prices and can assist you in making your selections and efficiently process your order.When can I call to place orders or ask questions?We ask that you call us between 9:30 AM and 5:30 PM Monday through Saturday. However, we are often available before 9:00 AM and frequently remain until 8 or 9 PM to process orders. So don’t hesitate to try us any time. Between Thanksgiving and Christmas, we are available on Sundays from 10 AM – 5 PM. You can always ask your questions by email at info@badler.com or place orders at www.badler.com/order.htmHow does your frequent buyer program work?We wish to thank our clients who make several purchases each year with a gift. Maurice Badler offers you gift certificates, which may be applied to any purchase. Please click here to see the details of Maurice Badler’s Frequent Buyer Program.Do you custom make jewelry?We have very talented jewelers who can custom-create your design. Please give us a call at (800) M-BADLER (800) 622-3537 to discuss your request.Where is your store?Our store is in the heart of New York City, at 578 Fifth Avenue, on the southwest corner of West 47th St. Please click here for directions.Why are some prices listed as "Suggested Retail" and others with just a price?Many of the jewelry industry’s designers suggest a price that their pieces should sell for. These are not over inflated figures, but there is sufficient markup built in for a typical retail jeweler with big expenses to make a profit. Our competitors get very upset when we print our lower prices and we wish to insulate our designers from complaints. We do not sell items listed as “Suggested Retail” at those prices. We print them to give you an idea of what the cost of these items will be. Simply call (800) M-BADLER (800-622-3537) or email us at info@badler.com and we will give you our price. If you make your purchase using the online order form and fill in the Suggested Retail price, we will automatically charge you the lower price.Is there a uniform discount percentage for all of your jewelry?At Maurice Badler we are known for our super-competitive pricing and service. The percentage off the Suggested Retail prices varies from one designer to another. In fact, some designers create different lines and the discount we are permitted to offer varies by collection and price point. Please send us an email or call us at (800) M-BADLER (800) 622-3537, and we will quickly give you all the information necessary to make your decision.Do you sell items not listed as "Suggested Retail" for less than the prices indicated?It is not necessary. At Maurice Badler, we don't use the same markups as most retailers. These prices already reflect our lower prices and we cannot sell them for less. Items marked this way are typically made for us by quality manufacturers from the US and abroad, produced in house, or from designers who are not restrictive.When do things go on sale?Maurice Badler offers good value all the time. Occasionally, we have items that we may have overbought or did not sell as quickly as we had hoped. These pieces are sold through www.badlerslastcall.com Most of these are one of a kind pieces at fabulous prices. It is certainly worth a look to peruse the website to see if something strikes your fancy.Are you an authorized dealer of the various designers you carry?Of course! We do not get any of our jewelry through other dealers. It is all purchased new, directly from the designers.May I receive a catalog?Absolutely! Please click here to request one.How do I purchase a gift certificate?Please call us to purchase your certificate. We will put it in a nice presentation box and send it directly to your gift recipient if you wish.Is it possible to see a picture of a piece that you offer that is not on your website?If we have an item in stock that is not shown on the site, we will arrange to have our in-house photographer take a digital photo and email it to you.Are all your items on the Maurice Badler website?We can’t possibly show everything on our website. If you are interested in an item that is not shown, ask us. We can email you a photograph if we have it in stock.Should I have my jewelry insured?We generally recommend purchasing jewelry insurance on items valued at $1,000 or more. While your homeowner or renter policies cover you against theft of an aggregate amount, this does not cover you in case of loss or damage; and there is usually a deductible. It is possible to attach a rider to your policy that will cover you against theft, loss or damage of individual items, usually with no deductible. Contact your agent for details on insurance coverage. You will need an appraisal for insurance purposes, which we provide free of charge with your purchase of $1,000 or more. Feel free to call us for recommendations.I heard about your "Appraisals to Fight Cancer" program. How does it work?For more than twenty-five years, the Badler family has been raising funds to help those less fortunate, and to support the search for the cure for cancer.Occasionally, you may need updated appraisals on item purchased from us, or for items acquired from other jewelers or inheritances. We appraise fine jewelry for insurance purposes, by appointment. In lieu of the standard appraisal fees, we ask that you make a donation to the American Cancer Society, or you favorite charity. Please call for an appointment. Order information:Is it safe to use my credit card online?All of your information is encrypted by Secure Socket Layer technology. Your private information is protected.What forms of payment are accepted?We accept all the major credit cards, including MasterCard, VISA, Discover, American Express, and Diner’s Club. Traveler’s checks and cash are accepted, but we do not recommend sending either in the mail. We welcome checks drawn on US banks. Occasionally, using checks may delay your order for two weeks. Money orders are treated as checks.While you may pay in cash in our New York store, please do not send cash in the mail. No COD’s please. Can I order anything online even if it doesn't appear on your website or in your catalog?Almost all the designers we deal with offer their entire lines to us. You may order anything from us. If we do not carry the item, we may consider it a special order. On rare occasion, a designer may grant exclusivity on a small range of their jewelry.Do you stock all the pieces on the Maurice Badler website?Many of the items are available, but not all. Some of the jewelry we offer is made to order and is not stocked in our store. The store has many items not on the web, and they do not carry all of the items offered here.How long does it typically take to get my order?In stock items are shipped within 48 hours, excluding weekends and holidays. UPS or Registered Mail from the US Postal Service normally takes 1-4 days, depending on the distance from New York. We will give you an estimated delivery date on items not in stock.How will I know when my order has been shipped?If you provide us with your email address, we will send you a confirmation the day the package is shipped. Tracking numbers for UPS packages will be provided upon request.If I see something that I need to order in a different size, can I see it first before placing a special order?We will gladly send you our stock size to approve before placing your special order.Is it possible to get a rush order?If you need it fast, we’ll get it out immediately. Just tell us you need it in the morning, and we will do whatever is possible to get it there.What are your shipping charges?Orders totaling $500 or less: $15Orders between $501-$1,000: $20 Orders between $1,000-$3,999: $30 Orders $4,000 and over: $45 We will often use Registered Mail from the postal Service for packages exceeding $4,000, as this is the safest (not the quickest) possible way to ship. Express shipping options are available: 2nd Day air $8 additional Next Day air $15 additional (not including Saturday deliver or pick up) Next Day air with Saturday delivery or pick up is $30 additional Shipments to Alaska and Hawaii require minimum 2nd day air and incur an additional $15 from UPS. Do I have to pay sales tax?If the jewelry is being sent out of New York State, Maurice Badler Fine Jewelry is not obligated to collect the New York Sales tax. However, many states impose a use tax. It is the purchaser’s responsibility to remit any applicable taxes.May I order rings with the gemstones going all the way around?Many of our clients prefer the gemstones in their rings to go all around. We love that too. With a few exceptions, these rings need to be made to order. We will be happy to send you a stock ring to view before placing your special order. We guarantee the ring you receive will be the same quality as the sample. If there is a difference in the diamond or other gemstone weight, the price will be adjusted up or down accordingly.Are rings available in any finger size?Generally, yes. Occasionally, there is a design limitation that prevents a ring from being made in a very large or small size. We will let you know if this is an issue.Do rings come in half sizes or quarter sizes?In almost all cases, you can get rings in any size. If your finger size is 7 scant (between 6 ¾ and 7) it will be created for you.What if I don't know my (her) finger size?If you are unsure of your (her) size, simply stop into a local jewelry store and have your (her) finger measured by a professional. If this is not convenient, we will mail you ring sizers free of charge.If you are buying a gift, we encourage you to order the stock size ring and let us exchange it later when you can get us an accurate size. We do not recommend taking one of her rings to a store to have it measured. It is unreliable, because: 1. This ring may not be a proper fit. 2. It may be a proper fit on the wrong finger. 3. It is difficult to get an accurate measurement from a ring that is not round. May I order custom lengths on bracelets and necklaces?Yes. Virtually all necklaces and bracelets—even bangles—may be ordered in a larger or smaller size. You may want us to send the stock size first for you to try on and approve. We will guide you through the process of measuring the difference you need. We ask that you be certain of the style and size, as Maurice Badler cannot accept returns on special order lengths.Are all the earrings for pierced ears or can I get them non-pierced?Items that are only for pierced ears are indicated. Otherwise, presume you can order them non-pierced. Occasionally, these need to be custom made. If this affects your ability to return the earrings, we will inform you before having them made. We may offer to send you the pierced earrings to approve before custom making the non-pierced version.Will you ship to an address other than the billing address of my credit card?Since jewelry is often given as a gift for a special occasion, we want to help you with your surprise. It is not a problem for us to ship your order to an address other than your billing address. In some instances, we may need you to sign an authorization.What kind of packaging does Maurice Badler use? Is gift wrapping available?All jewelry will come in an attractive gift box or pouch. We will be pleased to wrap your gifts at no additional charge.Will you enclose a gift card?We will be happy to include a hand-written card with your message when sending your gift.Can you engrave or otherwise personalize items for me?We have wonderful engravers available to personalize your gift. The charges are small. Please remember that engraved items may not be exchanged or returned.Can portions of my order be shipped to different addresses?No problem at all. Just give us all the details and we will make sure to get it done for you. Separate shipping charges will apply to each address.If an item is back-ordered, when you will charge my credit card?We do our best to inventory as many of the items as possible for immediate delivery. Occasionally, our designers have trouble keeping up with us. For stock items, we will not charge your card until the item is ready to be shipped. For special orders, including custom sizes and lengths. we will charge one half when you place your order, and the balance when your order is ready.I found an item in a previous catalog. Can I still order it?Please give us a call at (800) M-BADLER (800-622-3537) or email your request. In most instances, we can still create or order the item for you.Do you have a layaway plan?If you would like to make regular payments, give us a call. We are very flexible in assisting our clients with their needs.Are there special issues for orders placed outside the US?Shipping charges vary on the value of the order and the country to which it will be delivered.Many countries charge an import duty, which will be collected by your government before delivering the items. Payment of taxes, if any, is the recipient’s responsibility. If there is a duty imposed on Maurice Badler to get the jewelry back into the US, it will be deducted from your refund. Gems & Jewelry:Are certain gemstones enhanced or treated to improve color or clarity?Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally-accepted jewelry industry practices. All gemstones shown in our catalogs and website have probably been subjected to a stable and possibly undetectable enhancement process. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on universally practiced and accepted processes by the gem and jewelry trade.Maurice Badler does not knowingly sell clarity enhanced or laser-drilled diamonds. Our fancy colored diamonds are natural color, with the exception of black diamonds. What are black diamonds?They are natural diamonds that have undergone heat treatment. Typically, a cutter uses nicely cut diamonds that are relatively free of inclusions that are not the finest white color. When the treatment is applied, the result is a rich black color with lots of reflective sparkle. Natural black diamonds do occur, but they are inconsistent in color and often full of cracks. The color-enhanced blacks are far more attractive.Should the piece ever require repair, please bring or send the jewelry back to the place of purchase, as they will be the most knowledgeable as to how to handle the job. Do you buy or sell estate jewelry?We do not purchase or sell estate jewelry. Feel free to call us for a recommendation. All items are new, and are backed by our one year warranty.Returns:May I return an item that I bought for a refund or exchange?We will gladly accept returns or exchanges on items as long as they are received within thirty days of purchase. The jewelry must be in new and saleable condition, with no alterations. At least two people witness the opening of every incoming package.Engraved items may not be returned or exchanged. Special orders may not be cancelled, returned, or exchanged. How long do I have to return my purchase?We offer a thirty-day money back guarantee on stock items. It is important to be prompt with your return.Do I need a return authorization number or label to send in a return?Of course not. We want the buying and returning process to be as simple as possible. Your package will contain instructions in case you wish to return your purchase. We suggest Registered Mail from the US Postal Service or UPS. Please insure the package fully. We will issue the refund to your credit card account within 24 hours and send you a copy. Refunds for items paid by cash, check or money order will be sent by check within ten business days. Remember, we offer a thirty-day money back guarantee on stock items. Please be prompt if you are sending something back.May I return jewelry purchased from Maurice Badler that I received as a gift?Gift recipients may exchange their items for other jewelry, merchandise credits, or gift certificates. Refunds are only given to original purchasers.Do you extend your return policy during the Holidays?Purchases made in November and December may be returned until January 15th of the following year, or 30 days after the day of purchase, whichever is later.May I return a catalog or online purchase in the New York Store?Of course. One of our primary goals is to make doing business with us as easy as possible. You are welcome to bring returns of catalog or Internet purchases into the New York store.How should I send my return?While we hope you will be pleased with the merchandise you selected, we realize that a return might be necessary.We accept returns for items within thirty days of purchase. Please return the item, in original condition to our corporate office. Maurice Badler 95-20 63rd Road Suite L Rego Park, NY 11374 Wrap the jewelry securely so that it does not move around in the package. Enclose a note telling us if you wish a refund, store credit, sizing, repair, etc. It is important that you insure the contents of the package for the full amount of your purchase. We recommend using registered mail from the US Postal Service. You can also use UPS ground, but bear in mind that UPS Stores significantly mark up the cost of shipping and insurance. Returns will be processed within 24 hours of receiving the merchandise. A copy of the credit will be mailed to you for your records. If you have any questions, please do not hesitate to call us. If I have jewelry made to order and I change my mind, can I send it back?Unfortunately, we cannot accept returns on items that were:· custom made to order · altered to your specifications · engraved If there is a problem with the item, we will repair or replace it according to the terms of our warranty. Repairs:Does Maurice Badler have a warranty?Maurice Badler is one of the few jewelry companies (retail, catalog or online) that offers a written warranty. We stand behind our jewelry and will handle repairs on all items we sell.If I have a problem with jewelry I’ve purchased from Maurice Badler, and it is past the warranty period, can I bring or send it to you to be repaired?Yes, of course. We will quote a price to you before doing the work. Please let us do the repair work on items purchased from us. We will do the repair or send it to the original manufacturer if necessary.How long do repairs take?This depends on the nature of the work that is required. We will give you a delivery estimate when we have examined the item.Can you assist me with making a claim with my insurance company?We are quite accustomed to communicating with insurance companies. After determining the cost of the repair, we will provide you with a letter detailing the cause of the damage and the cost to repair or replace the item.Can rings or bracelets be sized if my size changes?Most, but not all, rings can be sized without affecting the structural integrity of the ring. Rings will enamel or gemstones all the way around may not be sizable. Link bracelets are usually easy to shorten.If I have a problem with jewelry I purchased elsewhere, can you help?When you are in our family of clients, you are our family. We will do our best to handle all of your jewelry needs, including repairs.If I lose half a pair of earrings, do I have to replace the pair?Should you ever lose one half pair of our earrings, you can (99% of the time,) purchase the other half from Maurice Badler Fine Jewelry for half the current price of a new pair. We’ll repolish your remaining half so it looks like new—at no charge!If my jewelry is lost or damaged, what do I need for my insurance company?If anything happens to your jewelry, please call us first. Maurice Badler has many years of experience dealing with insurance companies regarding repairing or replacing your treasured pieces. Our objective is to make sure you have your items restored or replaced with the quality as the original. We will write a letter explaining the remedies and even deal with the insurance company directly if you wish.Will you advise me on the care and cleaning of my jewelry?Please ask us anything about the care of your jewelry. If you are near our store on your visits to New York, please stop by. We will gladly clean your jewelry free of charge. After all, if it doesn’t look its best, nobody will ask you where you bought it.©2008 Maurice Badler Fine Jewelry Ltd. |
