Your satisfaction is our first concern.
We want to feel comfortable purchasing from us. If for any reason, you wish to return an item, please send it to our corporate office within thirty days and let us know if you wish a refund, merchandise credit or an exchange. Refunds will be processed within 48 hours.
Please send the item fully insured, to our corporate headquarters:
95-20 63rd Road
Rego Park, NY 11374
You may return purchases made through our catalog or websites in person at either of our stores. Please present your receipt.
Please note that special orders and items that have been altered or engraved are not returnable.
We received the wedding bands and wanted to say thank you! They look fantastic. We really appreciate all your help! TJ
Just received the earrings....beautiful! Thank you. JH
The five rings look perfect and total strangers are asking to see my rings--I've already told several people to contact you for Roberto Coin and Hidalgo. CF
I think I'm going to be very happy that I discovered Badler (not so sure my husband is as thrilled about it!!). LH
Hi Jeff, I just wanted to let you know that I gave the Kabana ring to my wife yesterday for her birthday and she loves it. It fit perfectly. I want to thank you and Erica for helping me with this purchase. It was kind of scary making such a substantial purchase on line. Your professionalism is deeply appreciated. I will recommend your store and web site to my family and friends. Thank you very much. NV
Thank you so much for your assistance and follow up with my earring purchase - it is most appreciated! …your commitment to customer service is duly noted! LP
The earrings I ordered arrived today and they are quite attractive. Thank you for your prompt attention to my order. This is the first time I ordered something I saw online and I consider it a very pleasant experience, inasmuch as the earrings are quite faithful to the photo. MAH
Thank you (and Jeffrey) for all your efforts in getting this beautiful necklace to me. You both have been wonderful- my husband and I are both so impressed with your outstanding and personal customer service. I'm sure we will be doing business with you again. LC
My daughter received her ring…and she loves it. Thank you so much for all of your assistance. We look forward to doing business with you more in the future. DS
Thank you so much, and please give my thanks to Jeffrey as well, for the beautiful Roberto Coin "circle of life" you sent me recently. My wife LOVED it! She had not seen the medium sized one, and was completely surprised when she opened it up today. It came on time for her birthday thanks to your shipping. Again, you really came through for me, and I will be sure to shop with you in the future. JM
Thank you so much for your time and effort on the matter. It is because of your customer service that my mother…is a lifelong customer, and why I will be one as well. DS
Thank you very much for your quick response, and by the way - great prices! I appreciate your obvious customer centric attitude. AT