Frequently Asked Questions


General information

Is this an Internet-only business or do you have a place I can visit?
What are your store hours?
How does your frequent buyer program work?
Do you custom make jewelry?
Why are some prices listed as "Suggested Retail" and others with just a price?
Is there a uniform discount percentage for all of your jewelry?
When do things go on sale?
How do I purchase a gift certificate?
Are all your items on the Maurice Badler website?
We have heard about your "Appraisals to Fight Cancer" program. How does it work?


Ordering information

Is it safe to use my credit card online?
Do you stock all the pieces on the Maurice Badler website?
How long does it typically take to get my order?
If I see something that I need to order in a different size, can I see it first before placing a special order?
Is it possible to get a rush order?
What are your shipping charges?
Do I have to pay sales tax?
May I order rings with the gemstones going all the way around?
What if I don't know my (her) finger size?
May I order custom lengths on bracelets and necklaces?
Are all the earrings for pierced ears or can I get them non-pierced?
Will you ship to an address other than the billing address of my credit card?
Can you engrave or otherwise personalize items for me?
Can parts of my order be shipped to different addresses?
If an item is back-ordered, when you will charge my credit card?
I found an item in a previous catalog. Can I still order it?
Do you have a layaway plan?
Will you ship an order if I live outside the US?


Gems & Jewelry

Are certain gemstones enhanced or treated to improve color or clarity?
What are black diamonds?
Do you buy or sell estate jewelry?
Should I have my jewelry insured?


Returns

May I return an item that I bought for a refund or exchange?
Do I need a return authorization number or label to send in a return?
Do you extend your return policy during the Holidays?
May I return a catalog or online purchase in the New York Store?
How should I send my return?
If I have jewelry made to order and I change my mind, can I send it back?


Repairs

If I have a problem with jewelry I’ve purchased from Maurice Badler, and it is past the warranty period, can I bring or send it to you to be repaired?
How long do repairs take?
Can you assist me with making a claim with my insurance company?
Can rings or bracelets be sized if my size changes?
If I have a problem with jewelry I purchased elsewhere, can you help?
If I lose half a pair of earrings, do I have to buy a new pair?
Will you advise me on the care and cleaning of my jewelry?
Maurice Badler | New York City fine jewelry store for Roberto Coin, Bez Ambar, Pandora, and more