Frequently Asked Questions

Our Park Avenue store has closed because of the pandemic. We hope you will enjoy shopping on our site, where we will continue to offer the latest in fashion and bridal jewelry. If you are looking for something specific that you don’t find here, please contact us. Jeffrey Badler has a vast network of suppliers and can easily find what you need.

We wish to thank our clients who make several purchases each year. Through our program, you earn reward points toward gift certificates which may be applied to future purchases. Please see details in the Frequent Buyer section of our website.

We have very talented jewelers who can custom-create your design. Many of our engagement rings are custom made. Please give us a call at (800) M-BADLER (800) 622-3537 to discuss your request.

Badler Jewelers offers good value all the time. Occasionally, we have items that we may have overbought or did not sell as quickly as we had hoped. These pieces are sold through the Last Call section of our website. Most of these are one-of-a-kind pieces at fabulous prices.

We try to show as much as possible on our website. However, if you are interested in an item that is not shown, ask us. We can email you a photograph or set up a videochat to show you other items.

In stock items are shipped within 48 hours, excluding weekends and holidays. We ship using UPS or the US Postal Service. A tracking number and estimated time of delivery will be emailed to you when your order is shipped. If the item ordered is not in stock, we will call or email you to let you know an estimated delivery date.

We offer free ground shipping within the continental US
Shipments to Alaska and Hawaii via 2 day air: $50

Express shipping options are available:
2nd Day air: $35
Next Day air: $50
Next Day, Saturday delivery $65

If the jewelry is being sent out of New York State, Badler Jewelers does not collect the New York sales tax. However, many states impose a use tax. It is the purchaser’s responsibility to remit any applicable taxes.

Many of our clients prefer the gemstones in their rings to go all around. We love that too. With a few exceptions, these rings need to be made to order. We will be happy to send you a stock ring to view before placing your special order. We guarantee the ring you receive will be the same quality as the sample. If there is a difference in the diamond or other gemstone weight, the price will be adjusted up or down accordingly.

If you are unsure of your (her) size, simply stop into a local jewelry store and have your (her) finger measured by a professional. If this is not convenient, we will mail you a ring sizer free of charge. We do not recommend taking one of her rings to a store to have it measured. It is unreliable, because: This ring may not be a proper fit. It may be a proper fit on a different finger. It is difficult to get an accurate measurement from a ring that is not round.

Yes. Virtually all necklaces and bracelets—even bangles—may be ordered in a larger or smaller size. You may want us to send the stock size first for you to try on and approve. We will guide you through the process of measuring the difference you need. We ask that you be certain of the style and size, as Maurice Badler cannot accept returns on special order lengths.

If you have multiple gift recipients, we recommend placing a separate order for each one.

If an item is significantly back-ordered, we will contact you before charging your card. For special orders, including custom sizes and lengths, your card will be charged when you place the order.

If you would like to make regular payments, give us a call. We are very flexible in assisting our clients with their needs. We also offer a financing program through Affirm. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: Cross River Bank, Member FDIC; Celtic Bank, Member FDIC; or Affirm Loan Services, LLC. California residents: Affirm Loan Services, LLC is licensed by the Department of Financial Protection and Innovation. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

We are happy to process your order, but our credit card processor does not accept credit cards with billing addresses outside the U.S. Please call (718) 830-9100 or email us at [email protected] with the details of your order and we will advise you on how to proceed. Shipping charges vary according to the value of the order and the country to which it will be delivered. Many countries charge an import duty. Payment of this duty and any other taxes are the recipient's responsibility.

Please note that we cannot accept returns on items shipped outside the US

Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally-accepted jewelry industry practices. All gemstones shown in our catalogs and website have probably been subjected to a stable and possibly undetectable enhancement process. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on universally practiced and accepted processes by the gem and jewelry trade.

Maurice Badler does not knowingly sell lab grown, coated, clarity enhanced or laser-drilled diamonds. Our fancy colored diamonds are natural color, with the exception of black diamonds.

They are natural diamonds that have undergone heat treatment. Typically, a cutter uses nicely cut diamonds that are relatively free of inclusions that are not the finest white color. When the treatment is applied, the result is a rich black color with lots of reflective sparkle. Natural black diamonds do occur, but they are inconsistent in color and often full of cracks. The color-enhanced blacks are far more attractive.

We now have a section on our site for estate jewelry. Click here to go directly to the estate section. Except for the pieces shown there, all of our jewelry is new. Estate pieces are clearly labeled as such and are also backed by our one year warranty and 30 day money back guarantee.

We are very experienced in working with insurance companies for jewelry claims. It is our goal to make sure you get a replacement that is at least as good as the original item. We work for YOU, not them and will ensure you are fully satisfied. Call us and we will provide you with the documentation necessary to begin your claim.

We generally recommend purchasing jewelry insurance on items valued at $1,000 or more. While your homeowner or renter policies cover you against theft of an aggregate amount, this does not cover you in case of loss or damage; and there is often a deductible. It is possible to attach a rider to your policy that will cover you against theft, loss or damage of individual items, usually with no deductible. Contact your agent for details on insurance coverage. You will need an appraisal for insurance purposes, which we provide free of charge with your purchase of $1,000 or more. Please see our blog article for more information or call us for recommendations.

We will gladly accept returns or exchanges on items as long as they are received within 30 days of purchase. The jewelry must be in new and saleable condition, with no alterations. Engraved items and special orders may not be returned or exchanged. No return authorization number is required.

If the item was a gift, you may exchange the items for other jewelry, a merchandise credit or gift certificate or we will give a refund to the original purchaser.

Purchases made in November and December may be returned until January 15th of the following year, or 30 days after the day of purchase, whichever is later.

Please send jewelry, packaged securely and fully insured, to this address:

Badlers
95-22 63rd Road, Suite 422
Rego Park, NY 11374

We advise using insured mail from the US Postal service. UPS is also a secure choice, but be aware of surcharges imposed by some package convenience stores.

Unfortunately, we cannot accept returns on items that were:
custom made to order
altered to your specifications
engraved

Yes, of course. We will quote a price to you before doing any work. Please let us do the repair work on items purchased from us. In many cases, the item should be sent to the original manufacturer. Please contact us before sending in your repair. We may ask to set up a video call to see what is needed.

This depends on the nature of the work that is required. We will give you a delivery estimate when we have examined the item.

Most, but not all, rings can be sized without affecting the structural integrity of the ring. Rings with enamel or gemstones all the way around may not be sizable. Link bracelets are usually easy to shorten.

When you are in our family of clients, you are part of our family. We will do our best to handle all of your jewelry needs, including repairs.

In many cases, our designers will accommodate us by allowing us to order half a pair of earrings for replacement. If it is an earring we make ourselves, we more than likely have the mold and can create the missing half. In either case, you will only be charged half the current price of a new pair. We’ll repolish your remaining half so it looks like new at no charge.